Mobile Diesel Road Service hours
Hours are the count times the time per unit once someone is on site.
Product film
A call becomes one ticket.
Field notes
- What Pearl writes down on a mobile diesel road service call
The first ring has to catch the unit number and the shoulder before the before the delivery window can be held.
- Holding the before the delivery window
A truck that will not build air slips when the window is a promise instead of a booking.
- The shoulder belongs on the job
Crews lose time when access notes live in a text thread.
- After-hours mobile diesel road service calls
Pearl still takes the unit number when the office is on another job.
- What Lite includes for mobile diesel road service
The $99 plan is 1 seat, your own phones, and the right to pass any request.
- One company, not a group text
A mobile diesel road service request is offered to the nearest paid company in range.
- The street address after the claim
Companies see the street address after they claim the request.
- What the software does not do
DispatchNode does not perform mobile diesel road service work or replace the person on site.
Take the requests this line already answers
Lite is $99 per month, 1 seat, with your own phones. You can pass any request. The street address shows after you claim it.
Questions
- Does Pearl do the mobile diesel road service work?
- No. Pearl answers and books. A local company does the work.
- What does the $99 plan include?
- Lite is $99 per month, 1 seat, with your own phones. You can pass any request. The street address shows after you claim it.
- When does the street address show?
- After the company claims the request.
Before the delivery window is already on the board. The missing line is the unit number.
Callers reach Pearl with a truck that will not build air already in trouble. Pearl takes the unit number, names the shoulder, and books the before the delivery window.
Dispatch voice
Pearl books the call. This portrait is not the job photo.
- Writes down the unit number
- Confirms the shoulder
- Holds the before the delivery window
- Describes the truck that will not build air so the crew rolls with context
- Offers the request to one paid company, and passes it if they decline
How the call is held
Pearl takes the call
The unit number and the shoulder are captured before anyone asks the caller to repeat it.
A window is held
The before the delivery window is booked against capacity, with the truck that will not build air described on the job.
The company calls back
The caller hears that one local company will call. The request is not sprayed to a group text.
The record stays intact
Notes about the shoulder stay on the DispatchNode job after the visit.